How to make a complaint?
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How to make a complaint

IRDA - How to make a complaint
If you are unhappy with your insurance company
  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance companies
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.

The insurance company should resolve your complaint within a reasonable time.

  • In case if it is not resolved within 15 days or if you are unhappy with their resolution you can:
    • Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI:
    • Make use of IRDAI's online portal - Integrated Grievance Management System (IGMS):
  • Send a letter to IRDAI with your complaint:
    • Click here to download Complaint Registration Form
    • Fill and send the Complaint Registration Form along with any letter or enclosures, if felt necessary, by post or courier to:
The General Manager,
Consumer Affairs Department - Grievance Redressal Cell, 
Insurance Regulatory and Development Authority of India (IRDAI)
3-5-817/818, United India Towers, 9th Floor,
Hyderguda, Basheerbagh, 
Hyderabad – 500 029

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                            Consumer Complaints
                            If you have a grievance, approach the grievance cell of the insurance company first.

                            If you are not happy with their solution, you can escalate the matter to IRDAI.